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Order & Dispatch
IT'S EASY TO ORDER At Talanha, we believe in creating satisfied customers. This is why we want to give you options when it comes to ordering. As a result, you can choose which method best suits you. When you oder from any of the Talanha websites, we do not expect you to "open an account". You simply fill your shopping basket, complete your address, and select your payment method. Using your card is safe and we use the same encription levels as your bank. All cards are accepted via paypal where you do not have to have an account. Find out more here! INTERNATIONAL ORDERS - International orders include all orders from outside of South Africa. USA, European, Australia and New Zealand customers, we are considering having agents/stockists in your countries in the future. At present we are searching for suitable, reliable and trustworthy candidates to handle these orders. Your order and dispatch process is much the same as ordering from within South Africa. The only difference is when it comes to contact details and delivery. ORDERING FROM WITHIN SOUTH AFRICA - When ordering from within South Africa, simply follow the process which suits you best. The only difference you will have is in the contact details and the delivery of your goods. PLACING YOUR ORDER - Once you have made your choice as to which items you would like to purchase, you can either: 1. You can fill your shopping basket and on checkout you will be taken to the payments page where you will be given two options depending on your method of payment. You will choose to pay by PayPal. You are then given the option to login to your account where you can then make your payment. 2. Pay by PayPal without using the shopping basket. Please download and complete our easy to fill in order form. Send your completed order form via post, fax or email. Alternatlively, email your order through to our sales team who will assist you further. We will then send you confirmation that we have received your order. You will also receive an invoice giving you payment details and a link to the PayPal payment page. Please note that you must have a PayPal account to use this option as you will need to login to make your payment. Pay by PayPal without a PayPal Account is EASY! You do not need an account with paypal to pay for your shopping. When you land at the paypal payment page it states "Create a PayPal Account or Log In". We can confirm that you do NOT need an account nor do you need to sign up to pay for your goods. This is how you continue and pay for goods without a having to create or sign up for a paypal account! (Get the printable pdf version here to refer to while completing the process - it's so easy!)
Happy Shopping! IF YOU WISH TO PAY VIA OTHER METHODS 1. You can fill your shopping basket and on checkout you will be taken to the payments page where you will be given two options depending on your method of payment. You will choose to pay by Credit Card. Here you can simply enter your credit card details to make your payment. 2. Place an order using the shopping basket, but you do not wish
to pay over the internet. You have two options -
3. If you do not wish to use the shopping basket, please download and complete our easy to fill in order form. Send your order to us via post, fax or email. Alternatively, you can email your order through to our sales team who will assist you further. We will then send you confirmation that we have received your order. You will also receive an invoice giving you payment details (see payment options below). You have the following options in which to pay in the UK -
IF YOU ARE STILL UNCERTAIN AND WOULD LIKE TO PLACE AN ORDER - please contact us either via email or telephone. We are more than happy to assist you. PLEASE NOTE - with regards to custom made goods such as linen, hand dyed / painted and created home decor, presonalised bags and custom made hair combs; we require our customers to make a deposit of 50% of the cost of their order before we will begin work on any order. We will then request the final 50% to paid once the order has been complete and before the order is dispatched. CONTACT DETAILS FOR INTERNATIONAL CUSTOMERS - By email - you can email your order to The International Sales Team Here!. By Fax - your completed order form can be faxed to us at +44 (0) 870 471 3922 By Phone - 08704797201 (within the UK) +44 8704797201 (for those calling from outside of the UK) CONTACT DETAILS FOR SOUTH AFRICAN CUSTOMERS - By email - you can email your order to The South African Sales Team Here!. By Post - your completed order form can be posted to us at: Talanha, By Phone - +27 848 562736 Talanha's office hours are Monday to Friday 7:00 a.m. to 4:00 p.m. G.M.T. (8:00am to 5:00pm Central EU Time) DISPATCH & DELIVERY OF ORDERS - POSTAGE & HANDLING FEES - All shipments are subject to postage and handling fees. (Duties and value-added taxes may be required in your home country and are the responsibility of the customer) MERCHANDISE AVAILABILITY - For those purchasing hair combs: if you have ordered a comb off the web, your comb is most likely to be available unless it states the comb is 'on order'. If the comb is 'on order', you should not be able to purchase it. We will endevour to have available combs packaged and despatched either the same day as payment of your order or the following working day. As our system requires manual login and updating, we do have two purchases occuring on a single comb from time to time. If this occurs, we work on a "first payment, first serve" basis. In the case of the second person ordering, we will do all we can to match the combs. You will be contacted so as to arrange an alternative. For those ordering custom made items: Custom made items include all hand made or hand created items such as Linen, thread work, hand dyed and or painted bags and home decor. This also includes any custom made orders for hair combs. Please allow six to eight weeks for your custom, hand made order to be fulfilled. In the case of the clips, this time can be reduced to 14 days to 4 weeks. Each item is especially designed for you and then hand stitched, painted or beaded. Should an item be unavailable or a delay in regular shipment anticipated, you will be advised at the time of your order. If you have only paid 50% (in the case of Linen) of the cost of your order, your final payment will not be requested until time of shipment. Only once we have received the final and full payment will we dispatch your order. You are required to pay 100% for clips when you place your order. YOUR SATISFACTION GUARANTEED - We want you to enjoy every purchase. If you are not fully satisfied with your selection, please return it for an exchange. EXCHANGES - For an exchange, please contact us within 12 days of receipt of your goods. We will issue you a returns number and ask the reason why you wish to exchange your order or part of your order. We will then email you a returns form to print out and fill in. Include the completed form in the package with the goods you wish to exchange. Send the package to the address indicated on this page or on your invoice. Shipping and handling charges are not refundable. Postage will be paid by the purchaser. When exchanging a gift, please provide us with the name and address of the gift-giver. HOW WE DELIVER The checkout process offers your two options once you have completed the delivery name and address page. They being; AIRMAIL SAVER (option 1) - We deliver your purchases via standard airmail through the South African Post Office. This is by far the cheapest option. Standard airmail delivery times vary depending on country of destination. Delivery of goods may be extended during public holidays and the festive season. Please note; the postal services are beyond our control. WITH NON REGISTERED PARCELS AIRMAIL SAVER PACKAGES, WE ARE NOT RESPONSIBLE FOR REFUNDING SHIPPING OR PRODUCT CHARGES IN THE EVENT THAT YOUR PACKAGE WAS NEVER DELIVERED. REGISTERED & INSURED AIRMAIL (option 2) - We deliver your purchases via registered airmail through the South African Post Office. This option costs a little more, however, you have peace of mind knowing your parcel is being tracked. Registered parcels are delivered in a separately streamed service with added security. On despatch, you will be emailed your tracking number. With larger parcels (parcels weighing more than 1kg and having a dimension exceeding 600mm with a length, width and depth combined exceeding 900mm) your parcel will be registered and insured — unless you state otherwise. You will be contacted regarding this issue should your order fit into the large parcel category. Registered airmail delivery times vary depending on country of destination. Delivery of goods may be extended during public holidays and the festive season. Please note; the postal services are beyond our control. However, with registered parcels, we can assist you should your parcel go missing. Note: Other options listed below are available for your convenience. You will need to contact us before you proceed to the checkout page if you would prefer to use these methods. EXPRESS DELIVERY (contact us) - If you need your order urgently, we can offer you express delivery using South African Speed services or other courier services such as DHL, FEDEX, UPS or POSTNET. A street address will be required for this option. Additional charge rates will be billed to the customer. Should you wish to use this option, please contact us and we will give you a quote on the cheapest option we can source at the time. Please note that this option often works out to be prohibitively expensive for many of our customers. PACKAGING AND HANDLING - All packaging and handling costs are included in the cost of your postage. Should you require registration and / or insurance, please contact us as these are additional charges or choose the appropriate selection during the checkout process. DELIVERY WITHIN SOUTH AFRICA - STANDARD DELIVERY - We deliver your purchases via domestic letter or parcel post through the South African Post Office. This is by far the cheapest option. If you require registered mail, please contact us. Any order with a value over ZAR100 can be insured for your peace of mind. Registration and insurance is optional. In the case of larger orders (parcels weighing more than 1kg and having a dimension exceeding 600mm with a length, width and depth combined exceeding 900mm), your parcel will be sent via domestic parcel mail. You will be given the option of insurance. Insurance is available at a rate of 2% of the declared value of your order up to a value of ZAR5000. Standard delivery takes up to four to ten working days. FASTMAIL - This is our preferred option. There is a one day delivery standard for orders sent to the same city or town. A two day delivery standard for orders sent between major cities or towns and a three day delivery standard for all other destinations. These parcels will be registered. As with standard mail, any order with a value over ZAR100 can be insured for your peace of mind. This is optional. EXPRESS DELIVERY - If you need your order urgently, we can offer you express delivery using South African Speed services or other courier services such as DHL, FEDEX, UPS or POSTNET. A street address will be required for this option. Additional charge rates will be billed to the customer. Should you wish to use this option, please contact us and we will give you a quote on the cheapest option we can source at the time. PACKAGING AND HANDLING - All packaging and handling costs are included in the cost of your postage.
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